Privacy Policy

At Defined Medical Aesthetics (“Defined Medical Aesthetics,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use and protect that information, how we use cookies and tracking technologies, and your choices regarding your personal information and communications.

Information We Collect

When you visit our website, schedule an appointment, submit a contact or inquiry form, communicate with us, or otherwise interact with Defined Medical Aesthetics, we may collect personal information, including:

• Full name
• Phone number and mobile phone number
• Email address
• Mailing or physical address, when provided
• Appointment requests and scheduling information
• Information voluntarily submitted through website forms
• Communications and inquiries submitted to our practice
• Device information, including browser type and operating system
• IP address
• Website usage information and analytics data
• Information collected through cookies and similar tracking technologies

We only collect information that is reasonably necessary to respond to inquiries, provide requested services, manage appointments, communicate with you, operate our website, and improve our services.

How We Use Your Information

Defined Medical Aesthetics may use the information we collect to:

• Schedule, confirm, and manage appointments
• Respond to questions, inquiries, and requests
• Provide customer service and support
• Send appointment confirmations and reminders
• Provide information or services you have requested
• Communicate with you regarding your appointments, requested services, or interactions with our practice
• Improve our website, services, and customer experience
• Monitor and analyze website traffic and usage
• Maintain website security and functionality
• Send marketing and promotional communications when you have provided the appropriate consent

We do not sell your personal information.

SMS and Text Message Communications

If you provide your consent to receive text messages from Defined Medical Aesthetics, you may receive SMS communications related to your interactions with our practice. These messages may include:

• Appointment confirmations
• Appointment reminders
• Customer service communications
• Responses to inquiries
• Practice or service updates
• Promotional and marketing messages, when applicable and when you have provided the required consent

SMS Opt-In

SMS consent is obtained through website forms or other approved consent methods that clearly indicate that you are agreeing to receive text messages from Defined Medical Aesthetics.

By providing your mobile phone number and affirmatively opting in to SMS communications, you agree to receive text messages from Defined Medical Aesthetics at the number provided.

Message frequency varies depending on your interactions with our practice, appointment activity, and the types of communications for which you have provided consent.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any text message. After you send STOP, you may receive a confirmation message, and you will no longer receive SMS messages from us unless you provide consent again.

For assistance, reply HELP to any message.

Consent to receive marketing or promotional text messages is not a condition of purchasing goods or services or receiving healthcare services.

Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

Text messaging originator opt-in data and consent information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may share information with trusted service providers and subcontractors that assist us in operating our business and providing requested services, such as customer service providers, secure messaging platforms, appointment scheduling software, website providers, and other operational support services. These providers may only use information as necessary to perform services on our behalf.

Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar tracking technologies to collect information about how visitors interact with our website.

These technologies may be used to:

• Understand website traffic and visitor behavior
• Measure website performance
• Improve website functionality
• Improve the user experience
• Identify technical issues
• Analyze marketing and website performance
• Understand how visitors find and use our website

We may use third-party analytics and website services to help us understand website activity and improve our services. These providers may collect information such as IP address, browser type, device information, pages visited, referring websites, and general usage activity.

You may be able to disable or manage cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of portions of our website.

Data Security

We take reasonable administrative, technical, and physical measures designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

These measures may include access controls, secure systems, authentication procedures, monitoring, and other safeguards appropriate to the nature of the information we maintain.

Although we take reasonable precautions to protect your information, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

Your Privacy Rights and Choices

Depending on applicable law, you may have the right to:

• Request access to personal information we maintain about you
• Request correction or updating of inaccurate information
• Request deletion of your personal information, where permitted by law
• Withdraw consent for marketing communications
• Unsubscribe from email marketing communications
• Opt out of SMS communications at any time by replying STOP
• Request information about how your personal information is collected and used

Requests may be subject to applicable legal requirements and exceptions.

To make a privacy-related request, please contact us using the information provided below.

Third-Party Services and Websites

Our website may use third-party services or contain links to third-party websites, including scheduling platforms, payment processors, analytics providers, messaging services, or other service providers.

Third-party services may collect or process information according to their own privacy policies. Defined Medical Aesthetics is not responsible for the privacy practices, content, or security of third-party websites or services that are not controlled by us.

Children’s Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through our website.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or applicable laws.

Any updates will be posted on this page with a revised Effective Date. We encourage you to review this Privacy Policy periodically for the most current information about our privacy practices.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact:

Defined Medical Aesthetics
213 W Institute Pl #708
Chicago, IL 60610

Phone: 847-805-3642